IT Support Technician
Albany,
Australia
Hospitality Technology • Multi-Site Operations • AI-Forward
Aspire Digital Group — Albany, WA
Aspire Digital Group is an innovation-driven company operating at the intersection of AI, fintech, e-commerce, and digital media. Our core platforms — Zinga, Alby Marketplace, and Goldroom — are building a connected ecosystem to transform the way businesses and communities interact with technology. With cross-border operations spanning Australia and Thailand, we are a fast-moving, collaborative team that puts innovation at the centre of everything we do.
We are seeking a hands-on, technically excellent IT Support Technician to join our team in Albany, WA. This is a high-impact, mobile role — not a desk job — that requires someone who can move fluidly between multiple venues and organisations, managing live technology infrastructure, troubleshooting on the spot, and contributing to the ongoing development and rollout of our proprietary hospitality platforms.
This position is based in Albany, WA. It is not a remote role.
About the Role
The IT Support Technician serves as the primary technical custodian for Aspire's internal venues and external client portfolio. You will be responsible for ensuring maximum uptime for all hospitality technology systems, managing the lifecycle of our proprietary products, and supporting business growth through technical excellence and stakeholder engagement. You will work across multiple venues and organisations simultaneously — strong multitasking, organisation, and communication skills are essential.
Onsite Technical Operations
- Hands-on, immediate technical support across POS, EFTPOS terminals, printers, and networking.
- Subject matter expert for Zinga, Alby, ZngX, and related hospitality software.
- Manage digital signage, advertising displays, and AV systems (including Goldroom).
- Oversee venue Wi-Fi, CCTV, and back-of-house hardware infrastructure.
- Coordinate priorities across multiple organisations and venues simultaneously.
Product Management & Rollout
- Participate in testing and iterative improvement of software and hardware products.
- Lead end-to-end installation and commissioning at new internal and external venue sites.
- Deliver technical demonstrations to prospective clients.
- Run staff training sessions to drive product adoption.
Systems, Data & Stakeholders
- Build and maintain a Facilities Management and Plants & Equipment database in Odoo.
- Manage the Odoo Support Ticketing System with full accountability.
- Generate monthly reporting on failure rates, maintenance trends, and system performance.
- Engage venue owners/managers to identify pain points and propose solutions.
- Liaise with hardware vendors, software providers, and contractors.
Must Have
- Minimum 2 years' experience in IT support, systems technician, or similar hands-on technical role.
- Demonstrated ability to multitask across multiple organisations, venues, or clients simultaneously.
- Strong, practical AI knowledge — proficient and actively using Claude, Gemini, ChatGPT, or equivalent.
- Experience with POS, EFTPOS, networking (Wi-Fi, LAN), and AV systems.
- Strong troubleshooting skills under service pressure.
- Excellent communication — translate technical issues for non-technical staff.
- Current driver's licence and reliable vehicle — travel between venues around Albany.
- Based in Albany, WA or willing to relocate — not a remote role.
- Current Police Check or willingness to obtain one prior to commencement.
Nice to Have
- Familiarity with Odoo or similar ERP/ticketing platforms.
- Prior exposure to hospitality or multi-venue operations.
- Experience with digital signage and content management systems.
- Background in CCTV, structured cabling, or small-business networking.
Key Performance Indicators
- System uptime: 99.9% for critical POS and EFTPOS during service hours.
- Ticket resolution: SLA targets met for all support tickets in Odoo.
- Database accuracy: Plants & Equipment database maintained at 100% accuracy across all venues.
- Project delivery: New technology installations completed on time and within budget.
What We Offer
- A varied, hands-on role with real impact across a growing hospitality and technology group.
- Exposure to proprietary product development — help shape how technology is used across multiple venues.
- A collaborative team environment with cross-functional exposure to digital, operations, and business development.
- Competitive salary negotiable based on skills and experience.
- Opportunities for growth within Aspire Digital Group.
How to Apply
Submit your resume and a brief cover letter outlining your technical experience and why you're the right fit for this role.
Apply via hr@aspiredigitalgroup.com.au
Only shortlisted candidates will be contacted.